All of our product photos are taken within half an hour after the freeze-dried items are removed from storage. That’s why the images show the vibrant, fresh red color of the product right after it comes out of the freeze dryer.
However, once freeze-dried items are exposed to air and light outside of the vacuum-sealed environment, it is natural for the surface color to oxidize and appear darker. This is a normal and unavoidable process and does not indicate spoilage. Please feel confident and safe feeding it to your pets.
Shipping & Returns
Sometimes, due to limited staff capacity, there may be delays in processing orders. Please allow us up to 7 days to prepare and ship your order. If we are unable to dispatch your order within 7 days, we will notify you via email.
If there are any quality issues with the product—such as torn or damaged packaging before opening—please contact us within 7 days of receiving the package.
Safe, Fresh, and Stable Australian Ingredients: Our partner meat factories are large, certified Australian farms or reputable companies that meet human consumption standards. This ensures our raw materials are fresh, safe, and free from any chemicals. If needed, we can also provide the raw, unprocessed materials for sale.
Meticulous Freeze-Drying Process: Our products are freeze-dried for no less than 48 hours, ensuring the integrity of the freeze-drying process. This crucial step allows moisture in the ingredients to sublime rather than evaporate, preserving the physical structure and maximizing the retention of nutrients. By preventing oxidation from various microorganisms and enzymes, this method maintains the original flavour of the food.
Grain-Free and Additive-Free: Our freeze-dried products are free from grains, starch, additives, and preservatives, offering a purely natural and easily digestible option for your pets. The freeze-drying technology preserves the original nutritional value of the food, providing superior protein and nutrition to enhance appetite.
Freshness Guarantee: All our ingredients are locally sourced and manufactured in Australia. This significantly shortens the time from production to your pet’s bowl, reducing the risks associated with long-distance transport — such as fluctuating temperatures and humidity. The result? Safer, fresher, and more nutritious freeze-dried treats your pet will love.
Shipping: ⦁ Processing time usually takes 1 -14 business days. ⦁ Delivery times may vary depending on the shipping distance. Returns: ⦁ All products purchased online through store can be exchanged within 7 days with below mention conditions
Latest petz
Draco is a playful Afghan Hound who’s head-over-paws in love with our bone-in freeze-dried chews! Every time he gets one, his tail starts wagging like crazy and he munches away with the happiest little dance—it’s his favorite part of the day! 🐾💕
Discover the treats perfect for both cats and dogs!
We offer a range of pure meat freeze-dried treats that made from 100% Australian fresh meat absolutely loved by cats and perfect as a meal topping for small to medium dogs